Shipping policy
At ÉROSIA, we aim to provide a smooth and reliable delivery experience for all orders.
Shipping Locations
We currently ship within the United States only.
International shipping is not available at this time.
Shipping Costs
All orders include FREE SHIPPING.
No minimum purchase is required.
Processing Time
Orders are processed within 1–2 business days.
Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery Time
After processing, delivery typically takes 2–4 business days, depending on your location.
Please note that carrier delays, weather disruptions, or high-volume periods may extend delivery times.
Address Errors
Please ensure your shipping address is correct at checkout.
ÉROSIA® is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once an order is marked as delivered, ÉROSIA® is not responsible for lost or stolen packages.
If this occurs, please contact the carrier directly.
Damaged Deliveries
If your order arrives damaged, please email us within 7 days of receiving your package with photos of the damage and the packaging + your order number.
Contact Us
If you have any questions regarding your shipment, contact our support team at:
support@erosiaskincare.com